Very educational. Made me look at the franchisee-franchisor relationship in a whole new light. Excellent overall.  I will tell others to attend.  Wealth of experience. Use of non-franchise business examples. Leading corporations was very valuable. Challenged my thinking.  May influence my future behavior.  I wanted to let you know how much I enjoyed my 2 days.  WOW! What a wealth of information!  Great  content and some interesting new ideas that have given me a lot to think about.  I just wanted to say that everything was perfect!

Eric Stites          Franchise Business Review

 

The Take Away was insightful & great information.  Strong program.  Very focused on the subject at hand.  There was very good symphony with the group and it was well conducted.  Good involvement with the group.  Sensibly timed.  Group participation was well balanced.

Pete Spencer          Snap-On Tools

 

To hear excellent techniques of interfacing more professionally with the franchisees.  Also to interface with other professionals in franchising.  Very good.  Enjoy the depth of the presenters knowledge.

Rick Deemer          Brusters

 

Immense value with many key useable concepts.  The handouts, ability to use the information provided is great.  The questions to be asked of a franchise was worth the class.  Now I just have to incorporate concept with Emotional Intelligence & TA.  Interesting connection & Makes sense.  The best CFE course I have attended thus far.  Bob did a great job of presenting the material, asking a bazillion EXCELLENT [useable] questions that caused much thought provoking.He used superb training and teaching techniques to reinforce the information and did repetition on key points & summarized.  Bob did a great job to create a favorable customer student experience.  Very knowledgeable.  Practical experience.  I plan to promote his class & attend more myself.

Lauren Pickwoad          Safeguard

Better understand the importance of communication within the franchise system while realizing how emotions drive performance. Very worthwhile.  There is a lot to digest, but taking it one step at a time will help me to be a better franchise leader.  Presenter is well versed on the subject matter.

Rich McKenna          Snap-On Tools

 

The program offered me insight to managing my franchise relationships through the eyes of the customer.  The course strengthened my outlook on the Brand and who really owns the brand. Very powerful program to align your franchisor & franchisee operation to get, keep and grow customers.

Bart Wignall          Snap–On Tools

 

Reinforced ideas from the old school and introduced new world direction in many areas.  Very happy with the content and delivery of the material.  I look forward to additional classes in the future. Presenter has very good communication & excellent examples of real situation that helped to understand the material.  Transition between subject matter was very good.

Paul Ketter          Snap-On Tools

 

High value.  Insight from others in room was good.  Nice to know we are not the only ones!  Good program, better understanding of franchising in the sense of the relationship & its partnerships.

Marcie Chong          Brusters

 

I found the program quite valuable, even better than I had hoped.  Reinforce a number of beliefs, created some new ones.  Will be helpful in counseling my franchisor clients. I would recommend it to others.

Bill Killion          Faegre & Benson

 

The seminar was great – always good to have the Q & A and interaction with the group.

Sandi McCormack          Job Source USA

 

I have learned a tremendous amount of very useful information about screening franchise applications, developing brand and following through on our franchise programs. Presenter was outstanding.  I wish seminar was 3 or 4 days.  I have a lot to learn.

Tim McCormack          Job Source USA

 

The value was in learning different ways and approaches to managing the relationship with the franchisee to better facilitate the franchisees relationship with the brand and the concept.  How we approach the Strategic Partner has dramatic impact on how they relate to the concept and the brand. Outstanding presenter.  Will continue to attend these sessions and I look forward to the next opportunity to attend.

Michael McFall          Global Orange  Development LLC/Beaners

 

Improve communication to enhance the relationship with Franchisees.  Excellent, very well rounded.

Cesar Saldivia          Two Men & A Truck Intl

 

We are at a point of growth and recognized the need to improve our relationships.  Great program.  Good information to use as our system develops.

Scott Walker          The Screenmobile Corp

 

Bob is always great, especially in how he handles questions from the group.

Mike Gaston          Blackjack Pizza

 

The program provided innovative ways to approach the relationship with our Strategic Partners.  I am leaving here with a lot of very adaptable ideas to implement in our organization.  Excellent, exceeded expectations. Bob has a great style.  I really liked the open presentation format.

Brian Petranick          Right At Home, Inc.

 

Learning how to treat our franchisees as partners instead of clients is a great concept. Great program.  I learned a lot in a short period of time.  Presenter was very knowledgeable.

Karen Crouch          Gloria Jeans Coffees

 

It is going to help me manage our relationship with our Strategic Partners. Thought it was great, highly recommend to others.

John White           Critter Control