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Our process is as follows:

Step One: Management 2000 reviews your existing material and writes a report with observations and recommendations.

Step Two: Franchise company seeks the involvement of Home Office, Corporate and Franchise Operators regarding what changes, additions, deletions, content and organization, etc. needs to be considered regarding the existing manuals.

Step Three: Mangement 2000 writer(s) meet with a team from the franchise company [often this team includes one or two of your Company Operators as well as one or two of your very best Franchise Operators], who understand how the company operatres [or should operate], and, together pooling our experience, we:

1.	Develop a comprehensive outline of the manuals a. Once the outline is complete we decide on its organization How many manuals Titles Content For Example: Pre-Opening Managers Manual: Daily Operations The Franchisee's Manual Local Store Marketing Administration and Forms b. Once the organization is complete we assign "content experts" to each of the items on the outline [people who know what needs to be in this part of the manual, where to get ti if ti exists, or are able to describe it so our writers can document it, if it is new or different than what is being done today in the locations]. These "content experts" might be Company or Franchise Operators, or a combination of both, together with Home Office people.
2.	Next a Project Manager from franchise company is named. This person will run interference for Management 2000 ensuring: Requests for documents are given in a timely fashion People we need access to are available when needed Time in Locations is scheduled and people are available to dictate to use and help us to observe procedures and processes
3.	An Edit/Read Team will be identified. Again it is valuable if this is made up of Home office people, Corporate and Franchise Operators.
4.	The last item is Step Two is to establish a timeline with due dates for both teams, like: When we will visit locations, where and with whom we will talk When we will receive written information and from whom

Step Four: Management 2000 will write the first draft of the manual and send it to the "Edit/Read Team" for review. Often this team meets after reading their copy of the draft to pool their ideas, corrections and suggestions. The writer would be present at this meeting.

Step Five: Management 2000 would continue to do drafts and receive ideas, recommendations and corrections until a final draft is completed that meets the approval of the executive accountable for the project.

Step Six: A decision is made on how to distribute the manuals [on-line, hard copy of both], where, when, who is involved, as well as why the project was undertaken and how it is going to help get, keep and satisfy customers, increase revenues and profits. Often the roll out of new manuals is done at an Annual Convention or at Regional Meetings. At these meetings representatives of the Corporate and Franchise Operators, who were instrumental in the development of the new manuals, are asked to speak to their value. This is important because these manuals often represent change and a case might have to be made for the compelling opportunity that exists with the new manuals.

Example of an Operations Manual's contents follows:

1. Overview of the Manual
2. Understanding Franchising and the franchise relationship
3. Your Company's Basic Business Concepts
4. Record Keeping
5. Our Services
6. Handling Initial Telephone Inquiries
7. The Initial Consultation
8. Completing the Enrollment
9. Pre-Diet Conditioning
10. Establishing the Personal Program and Achieving the Initial Weight Loss Goal
11. Maintenance
12. Business Planning