Manuals

Management 2000 is your source for customized professional Franchise Operations Manuals. We have worked with many companies over the years in different capacities on manual projects. We are available to:

• Write Operations and Pre-Opening Manuals for new franchise companies
• Review your existing manuals to determine where they need improvement

In today’s Customer-Centric, experience economy, where customers are not only “buying” a product or a service, but are also “buying” the experience within which that product or service is delivered, franchise companies need to evaluate their manuals to determine if they include those philosophies, policies, processes, and programs that will ensure the customers are VERY satisfied, return frequently and promote you to their sphere of influence. Management 2000 is highly qualified to help you create Customer-Centric manuals.

Our team of experienced writers will work with your personnel and franchisees [optional] to establish the manuals for your system. With you, we will identify your “best practices,” bring you our expertise, improve existing material, document new parts of your system and improve the readability and usability of any current manuals.

The Operations Manual is vital to the success of your Brand. All of your Brand’s operational procedures are documented in the manual so that all of the franchisees have the information in one place so that they can completely and consistently implement these procedures into their operation.

The Pre-Opening Manual contains everything that a franchisee needs to know and do, contact and buy, sign and requirements to meet [from the License Agreement and other regulatory agencies], in order to open and initally operate a franchise. It also includes a timeline to ensure a predictable opening as well as the names, phone numbers and addresses of any and all persons or entities new or expanding franchisees will need to contact in order to open a location.

Management 2000 has an approach to writing and re-writing manuals that is like anything else in business, it is a process that, when followed, works very well.

• Management 2000 reviews clients existing manual[s] and any related materials.
• Client’s team and Management 2000 meet to determine the Table of Contents for the Manual[s]. This meeting also identifies the entire scope of the project.
• Client identifies content experts who will work with Management 2000
• Management 2000 meets with client’s content experts to determine what does and doesn’t need to be developed for each item on the Table of Content
• Management 2000 prepares initial draft of manual[s] for review
• Client provides Management 2000 input to draft
• Process continues until final manual[s] are agreed to
• Management 2000 will work with you to determine how to distribute the manuals [on line, hard copy, or both] by the Client Company, where, when and who is involved.

Clear and concise manuals are vital to the success of your franchise system. It is important to spend the necessary time to create these properly and not “cut-corners.” A project to write manuals from “scratch” can be completed in a three to four month time-frame, with everyone’s compete cooperation. For more information on how Management 2000 might work with your company, contact us.