We have utilized M2000 for training, writing operations manual and have embraced a lot of what Bob teaches relative to franchisor-franchisee relationships, being customer-centric, etc. It fits us like a glove and helps us communicate better with our franchisees. Bob has addresses all of our franchisees at our annual convention.
Lewis Ten Have,
COO -Christian Brothers Automotive
While working on my CFE, I needed a few more credits, so I signed up for M2000 courses. Bob was so impressive we decided to bring him in for our franchise consultant training. This led to immediate change and impact on how we support our franchisees.
I consider Bob one of the most influential people in helping me understand franchising and supporting franchisees. If you saw our operational support today, you would see Bob Gappa’s message all over it. We now call our operational support team the “Performance Enhancement Team.”
Thanks Bob for all you have taught me so far.
Jeff Moody,
VP Operations (Mr. Rooter Plumbing )
I wanted to take the time and thank you for the training today. It will provide me with a good foundation of terminology, philosophy and confidence as I begin to embark on franchise recruiting. Your training also provoked some thoughts internally, thinking about my daily routine and what I can improve on. I look forward to implementing many of the strategies, for future growth.
Rich Young,
Outdoor Lighting Perspectives
I just wanted to let you know how much the team and I got out of the seminar last week. It was time well spent. Your insights into the franchise world were enlightening beyond my expectations.
Wishing you continued success.
Mike Hedemann,
Aaron’s Franchise Real Estate & Construction
What Management 2000 accomplished in just weeks would have taken our company months, if not years, to complete on our own. Their team of experts examined our business from the inside-out, and was able to turn our ideas of franchising into a reality. Management 2000’s services covered virtually every facet of our business, including strategic direction, operations, training, marketing, web development, sales and finance. They were recommended to us by the best, and now we know why as we continue to seek their services as our business model and industry evolves.”
James Rodriguez,
Fox Energy Specialists
Very educational. Great content & interesting new ideas have given me a lot to think about. Made me look at the franchisee-franchisor relationship in a whole new light. Use of non-franchise business examples was very valuable. Challenged my thinking. Really enjoyed my 2 days. WOW, what a wealth of information! I just wanted to say that everything was perfect!
Eric Stites,
Franchise Business Review
As I’ve related to many in the past, and shall continue to do so in the future, it wasn’t until I took my first M2000 class that I began to understand the importance of relationships in franchising and in life. .
I’ve never told you before, but you are the reason I enjoy, and am so passionate about, franchising. Taking your lead, I continually look for opportunities to make a difference in the lives of others.
Ted Leovich,
I wanted also to take this opportunity to thank you for the difference your guidance has made in my business. The difference in results currently over this time last year are remarkable. I attribute the focus and discipline of Vision Quest as the catalyst.
My sincere thanks,
Amy Linn,
PrideStaff Strategic Partner
Your sessions have been GREAT! Thank you for working with us on these meetings. Your message is always so strong and really appropriate for us now. It is always great to work with you.
Rhoda Olsen,
CEO Great Clips
Some feedback for you on the effort you helped us with this spring, we just returned from our annual convention in New Orleans. At the convention the franchise network presented me (and all Valpak corporate) an award recognizing the strides made in collaboration and leadership this year. A big victory that you had a hand in creating. As we rolled out new initiatives the dealer body was receptive and engaged because we did it right from the beginning.
Michael Vivio ,
President, Cox Target Media/Valpak®
Bob is one of the great ones in franchising. Very early on in my career with Donatos, we hired Management 2000 to help us develop sales processes and strategies. We got what we asked for and much more. Bob's work with us really help jump start what has become a very solid set of processes and strategies. If you don't want someone to poke at you and ask the tough questions, DON'T hire Bob. Besides having a wealth of information and an innate ability to teach, he and Pam are just fun to be with!"
Jamie Davis,
Donatos Pizza
I want to thank you for conducting the course in Mont Tremblant. I feel very fortunate to have had the pleasure of participating in one of your courses. I really enjoyed everything you taught us and appreciate you sharing your successes and insight with everyone who attended. I took a lot of notes that I know will be very useful to me for my career, and anything else I may do with my future.
Stacey Burgess,
M&M Meat Shops
