What We Believe

At Management 2000, being a franchise consulting company, we believe that it is necessary for companies to always ask and answer the question: “How do we win in an increasingly competitive environment?” This question is central to you business, your franchisees success and your Brand’s success. Management 2000 is dedicated to helping you successfully answer this question.

We will work with your existing franchise company or determine with you how to franchise your business and transform and evolve into a company and a Brand that reflects 2009 world class thinking and behaving. We are uniquely qualified to help you accomplish this since the major influences that shape our recommendations for the transformation of an organization include: Peter Drucker, The Harvard Business School, Customer-Centric Philosophy, The metrics of the Net Promoter Score and Emotional Branding.

• The reason for the existence of a business is economic performance.
• The purpose of a business [why you do what you do] is to create and keep VERY satisfied and loyal, frequent user, promoter customers.
• The result of a business is VERY satisfied and loyal customers who promote your Brand to their friends, family and sphere of influence.

The economic impact of becoming Customer-Centric is tremendous. Consider the answer to the following question: What would the economic impact on your business be if every customer did business with you one more time a month? Let’s look at the economic impact of being Customer-Centric using a base of 100,000 customers. It would look like this: 100,000 customers, times 12 additional purchases, times average ticket, times royalty percentage. With a $10.00 average transaction and a 5% royalty this would be $600,000.00 [$100,000 X 12 X $10.00 X 5% = $600,000.00] to the franchisor within a 12 month period in additional royalties.

If this motivates you to consider transforming your company into one that is Customer-Centric, please contact Management 2000. Keep in mind that this transformation does not happen overnight, is not easy and can take up to three years. But you will see immediate results.

Contact Us or call 800-847-5763 to find out more.

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