Robert A. "Bob" Gappa, CFE
FOUNDER & CEO
The Management 2000℠ consulting team is comprised of an experienced group of professionals that bring a wealth of knowledge to our clients. These individuals are here to help your Brand and we are proud to introduce them to you.
FOUNDER & CEO
Bob’s background and experience has been in organizational development and design with a focus on building Customer-Centric Brands, strategic and organizational planning.
Bob graduated from Saint John’s University in Collegeville, Minnesota with graduate work in German Existential Systematic Theology. His career began as a college professor at Saint Leo College in Dade City Florida where he served as President of the faculty and on the Tenure & Curriculum Committees.
After years in education, Bob joined Batten, Batten, Hudson & Swab, a management consulting company whose clients were primarily Fortune 1000 companies. He led a team of consultants who conducted over 3,200 seminars annually all over the United States and was responsible for all marketing.
In 1981 Bob founded Management 2000 and has been its CEO since. His dedication to the franchise business strategy has been very strong over the years. Bob has served as the Director of Education for the International Franchise Association [IFA], served on their committee that created the certification program for franchise executives called “The Certified Franchise Executive” [CFE]. He also works closely with the Canadian Franchise Association over the years.
Bob has worked on several writing projects and his works are included in parts of publications by Andrew Sherman; The IFA’s “ICFE Study Guide For Franchise Executives”; and many articles for franchise publications.
Bob has been involved in several franchise concepts, bringing to Management 2000 clients a perspective of the Franchisee in addition to his other franchise expertise.
Andy joined Management 2000 in 2011, as Director of Customer Experiences. His background includes working for several franchise Brands: as a front line team member, working on marketing and franchise development processes.
Through his past work with franchised Brands he has retained a vast amount of knowledge in operations, local store marketing, and customer relations. He understands the complexities that these areas offer and finds enjoyment in being able to help solve challenges and develop new ways of thinking that can benefit our clients.
Andy received his degree in communication and education from Arizona State University. His knowledge of these areas brings a new and improved approach to many of the things we have been doing at Management 2000 for over 30 years.
Pam joined Management 2000 in 1999 after retiring from a 25-year career in the travel industry. Her experience with a large franchised travel company has brought a great insight to the team as she has been in the Franchisor’s role.
Her areas of expertise include franchise development, training, franchise relations, compliance, team building, leadership, communication and planning for profit.
Her career in travel ended at Carlson Wagonlit Travel where she was VP of the franchise division. She joined the company just as it began to franchise in 1985. The franchise company grew to over 1600 travel agency locations in the United States. She was involved with: The overall growth of the network via new locations, expansions of existing Franchisees and increased sales and profits in the Franchisee’s locations; Franchisee Satisfaction; Development of new programs, products and services; FDD and Operation Standards Manuals development; Field Service operation and internal Support Service Department; Development of program for the top Franchisees; Name changes for the franchise network; The acquisition of another travel franchise company and the integration.
Pam served on several boards, which directly affected the industry: Airline Reporting Corporation Advisory Board, Sonesta Hotel Advisory Board and ASTA (American Society of Travel Agencies) Committee for Franchisees and Consortiums.
Sheelagh Simpson joined Management 2000 in 2008. She came to us from Galileo International [formerly a division of United Airlines] where she held positions as Technical Sales Support Manager and Senior Sales Consultant implementing travel technology solutions in leading corporations.
Sheelagh began her career in the travel industry with British Airways in London England. Upon moving to the United States, Sheelagh managed travel agencies before owning her own travel agency.
Sheelagh’s background in technology solutions provides a valuable addition to the Management 2000 team where she uses her skills to work on the technology components of the business.
Kit joined Management 2000 in 2006 as our Operations Consultant responsible for the Franchise Operations Manual division. Kit’s diverse background is a great addition to the team as he brings with him a variety of experience.
He holds a Master of Business Administration, a Bachelor of Business Administration and received a Degree in International Marketing from the University of London, London, England.