Andy Erskine and Bob Gappa of Management 2000 talk with the FranMan about the importance of customer loyalty, what drives it, and how to manage it. Read More
Looking for the latest franchise and business information? We’ve got you covered! The Management 2000℠ blog is filled with relevant and engaging topics. Take your time – there’s a lot of good reading material here.
We are excited to launch our first podcast series focusing on experiences professionals have in the franchising world. Ryan Arcoraci, Franchise Software and Service Consultant with Brandwide, discusses his experience helping one of his clients implement marketing campaigns across the network. Read More
Understanding the nature of the relationship between franchisor and franchisee is the topic of discussion between Kit Vinson and Bob Gappa at The Franchise Manual Podcast. This video is brought to you by FranMan Inc. - http://www.franman.net Read More
In 1976 I had the privileged good fortune to join Joe Batten’s Management Consulting Company, BBH&S. Joe had authored Tough-Minded Management in 1963, and it became a best seller, printed in 40 languages. He wrote a number of other bestselling management books, including Beyond Management by Objectives, Developing a Tough-Minded... Read More
Every person who works is working to achieve their personal income, lifestyle, wealth, and equity goals and their job with a company is a means to this end and not the end in itself. The same is true for customers. Believing this makes managers want to know and care about... Read More