Can Any Organization Become Customer-Centric?
Here at Management 2000 we believe that any organization can and should have a Customer-Centric culture. A customer-centric culture will produce increased profits and faster growth for an organization than any other approach to organizational design and organizational dynamics.
The key factor to a customer-centric culture is making sure your brand is a great place to work. Team members who are well trained, committed and engaged with the Brand are much more likely to create engaging experiences for your Brand. Team member’s satisfaction and loyalty affects the value of your product and service offering, which affects customer satisfaction and loyalty, which in turn affects your brand’s profit and growth.
- 15% of Senior Business Leaders Say Their Companies Are Capturing Client’s Emotional Experiences
- 88% of Senior Business Leaders Say They Have Emotional Brand Values
- Only 45% Could Name Them
- Only 15% Said They Were Ensuring Their Brand Values Were embedded in Their Customers’ Experiences
- 72% of Senior Business Leaders Say the Customer Experience Is the New Competitive Battleground and Is the Source of Competitive Differentiation
- 100% of Senior Business Leaders Say Leadership Is Important
- Only 25% Could Give Examples of How Leadership Was Reinforcing a Customer-Centric Experience culture in Their Businesses
Are your customers VERY satisfied, loyal, frequent customers, who recommend your Brand to their friends, family, and professional colleagues?
Are you achieving the revenue you want in your business?
Do you know how your customers feel about your Brand?
Are you confident your internal procedures are producing the right feelings in your customers?
Are you confident your team members are being selected, oriented, trained, developed, led, managed and motivated to create great customer experiences?
Are you confident you are doing everything you can to create a great place to work?
When creating a Customer-centric environment, these are the things that you should think about. Keep in mind that this process is not perfected overnight, nor is it a one step process. When implementing, stay focused and if you have questions, you can call Management 2000 for questions or help at 800-847-5763 or email us at email@example.com.
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