Your possible score is from 0-100
91-100 You are well oiled [You are hitting on all cylinders]
81-90 You are solid but have areas for improvement
71-80 You are on your way but need guidance
61-70 You are behind the competition and need immediate action
51-60 You are late to competing in the 21st century of the team member and customer-centric Brands
41-50 You are going out of business, and do not know it
31-40 You are going out of business and know it
0-30 Is it too late for you?
We have found that increasing team member retention and satisfaction, and increasing the acquisition, retention and frequency of customers by 10% each results in a 15-20% increase in profit.
If you are interested in assessing your culture, we would use these questions plus a bank of over 200 additional questions. When we talk we will discuss the process of assessing and evaluating what needs to changed in order to build a stronger culture and drive revenue and profit.
