Welcome to the m2000 blog

Looking for the latest franchise and business information? We’ve got you covered! The Management 2000℠ blog is filled with relevant and engaging topics. Take your time – there’s a lot of good reading material here.

When Measuring and Inspiring Engagement with Team Members and Customers Gets Intense

Peter Drucker, in 1964, had great insight into inspiring the engagement with team members and customers through the product, when he said: “The customer rarely buys what the business thinks it sells him. One reason for this is, of course, that nobody pays for a ‘product’. What is paid for... Read More

Overview of the Profit & Growth Process

Through the decades of the 60’s, 70’s, 80’s, and 90’s, leaders in industry, frequently through articles published in the Harvard Business Review, were teaching a new paradigm for business success.  This paradigm was: Well trained, developed, and equipped team members who love doing what they do with quality, executing processes... Read More


In March 2000, Harvey Thompson of IBM published a book, "The Customer-Centered Enterprise:  How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First." (McGraw-Hill). In his book, he suggests that a company like Amazon.com is one of the best examples of a customer-centered company. At the other... Read More