It is impossible to overstate the importance of an engaged workforce on the increased growth, profitability, and shareholder value of a company. When a company looks for its competitive advantages it needs to look to its workforce from the “C” Level to the frontline and maximize the potential of the... Read More
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Peter Drucker, in 1964, had great insight into inspiring the engagement with team members and customers through the product, when he said: “The customer rarely buys what the business thinks it sells him. One reason for this is, of course, that nobody pays for a ‘product’. What is paid for... Read More
Through the decades of the 60’s, 70’s, 80’s, and 90’s, leaders in industry, frequently through articles published in the Harvard Business Review, were teaching a new paradigm for business success. This paradigm was: Well trained, developed, and equipped team members who love doing what they do with quality, executing processes... Read More
Edgar Schein, the guru of culture research, defines culture as; “A pattern of shared basic assumptions that the group learned as it solved its problems of external adaptation and internal integration, which has worked well enough to be considered valid and therefore, to be taught to new members as the... Read More
In March 2000, Harvey Thompson of IBM published a book, "The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First." (McGraw-Hill). In his book, he suggests that a company like Amazon.com is one of the best examples of a customer-centered company. At the other... Read More
