Businesses must determine what the “touch points” or “Moments of Truth” are where they can create emotions within the customers’ purchasing experience so that the customers perceive the business as a “Great place to spend money”. Research has shown that the following list of emotions are of primary importance in... Read More
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Viewed from the outside of a successful business, it looks easy. In reality [as many have found out], it is not so. As business consultants and as business owners, Management 2000 understands the pain points that growing businesses encounter and need to overcome to be successful. We have written 10... Read More
What is the difference between the companies that succeed and companies that do just okay? Why do some companies inspire greater engagement and loyalty in their customers, which translates to more success, more “wow factor” for the company? Franchise industry expert Bob Gappa, business consulting guru and founder of the... Read More
In the past, companies and organizations have focused on one thing and one thing only: Profit. The way in which companies analyzed their profits was based on the percentage of the work force costs and overhead as a percentage of the company’s entire revenue – the manufacturing mentality. Profit was... Read More
With the increasing number of businesses using franchising as a strategy for profit and growth, companies must ensure that the systems and structures the business follows are replicable, up to date and reflective of the best practices of world class Brands. Management 2000 understands the systems and structures that world... Read More