Most influential people in franchising
“While working on my CFE, I needed a few more credits, so I signed up for M2000 courses. Bob was so impressive we decided to bring him in for our franchise consultant training. This led to immediate change and impact on how we support our Franchisees. I consider Bob to be one of the most influential people in helping me understand franchising and supporting Franchisees. If you saw our operational support today, you would see Bob Gappa’s message all over it. We now call our operational support team the “Performance Enhancement Team. Thanks Bob for all you have taught me so far.”