A simple definition of engagement is: “meaningful connections and memorable moments [with team members, customers, family, etc.] which make me want to come back and recommend you to friends.” The reason the connections are meaningful and the moments memorable is because the team member engaging the customer is emotionally connected... Read More
Looking for the latest franchise and business information? We’ve got you covered! The Management 2000℠ blog is filled with relevant and engaging topics. Take your time – there’s a lot of good reading material here.
We are all faced with extreme competition. However competing solely on price makes a business a commodity. The solution is having a relationship with the customer overriding price. This demands managers and leaders become more adept at psychology than economics. Leaders and managers must understand how each individual team member... Read More
It is impossible to overstate the importance of an engaged workforce on the increased growth, profitability, and shareholder value of a company. When a company looks for its competitive advantages it needs to look to its workforce from the “C” Level to the frontline and maximize the potential of the... Read More
Through the decades of the 60’s, 70’s, 80’s, and 90’s, leaders in industry, frequently through articles published in the Harvard Business Review, were teaching a new paradigm for business success. This paradigm was: Well trained, developed, and equipped team members who love doing what they do with quality, executing processes... Read More
