A simple definition of engagement is: “meaningful connections and memorable moments [with team members, customers, family, etc.] which make me want to come back and recommend you to friends.” The reason the connections are meaningful and the moments memorable is because the team member engaging the customer is emotionally connected... Read More
Looking for the latest franchise and business information? We’ve got you covered! The Management 2000℠ blog is filled with relevant and engaging topics. Take your time – there’s a lot of good reading material here.
One very simple way to determine if a person is engaged is to ask them; “What are you paid for?” Most people either do not know the answer, or they answer with a functional description of their job, i.e. “to serve food,” or “to give you great service.” At one... Read More
We are all faced with extreme competition. However competing solely on price makes a business a commodity. The solution is having a relationship with the customer overriding price. This demands managers and leaders become more adept at psychology than economics. Leaders and managers must understand how each individual team member... Read More
It is impossible to overstate the importance of an engaged workforce on the increased growth, profitability, and shareholder value of a company. When a company looks for its competitive advantages it needs to look to its workforce from the “C” Level to the frontline and maximize the potential of the... Read More
Peter Drucker, in 1964, had great insight into inspiring the engagement with team members and customers through the product, when he said: “The customer rarely buys what the business thinks it sells him. One reason for this is, of course, that nobody pays for a ‘product’. What is paid for... Read More
